第
72題: The Service Design stage of the lifecycle, starts with
 () and ends with the development of a service solution designed to meet the documented needs of the business.
A. the service activities
 B. the business requirements
C. the business environment
 D. the improvement activities
答案解析與討論:
www.jazzmuze.com/st/5016426357.html第
73題: ()is pre-authorized by Change Management that has an accepted and established procedure to provide a specific change requirement.
A. Emergency Change
 B. Significant Change
C. Standard Change
 D. Regular Change
答案解析與討論:
www.jazzmuze.com/st/5016525277.html第
74題: The () is the primary point of contact for users when there is a service disruption, for Service Requests, or even for some categories of Request for Change.
A. Quality Management Center 
 B. Monitor Console
C. Development Center
D. Service Desk
答案解析與討論:
www.jazzmuze.com/st/501669569.html