第71題： The main steps of IT strategic planning do not include ().
A. identify opportunities
B. business analysis
C. causal analysis
D. evaluate the current system
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第72題： The Service Design stage of the lifecycle, starts with () and ends with the development of a service solution designed to meet the documented needs of the business.
A. the service activities
B. the business requirements
C. the business environment
D. the improvement activities
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第73題： （）is pre-authorized by Change Management that has an accepted and established procedure to provide a specific change requirement.
A. Emergency Change
B. Significant Change
C. Standard Change
D. Regular Change
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第75題： The service measurement metrics do not include ().
A.function metrics
B.technology metrics
C.process metrics
D.service metrics
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