第71題： The main steps of IT strategic planning don't inclade（）。
A．Business Analysis
B．Evaluate the competetor's system
C．Identify Opportanities
D．Selection Seheme
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第72題： The best description of an operational level Agreement（OLA）is（）。
A． an agreement between the serivice provider and another part of the same Drganization
B．a(chǎn)n agreement between the serivice provider and an exterral organization
C．a(chǎn) docament that describes how services will be operated on a day -to -day basis to customer
D．a(chǎn) docament that business services to operational staff
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第73題： The processess of knowledge content Initialization don't include
A．obtain
B．a(chǎn)udit
C．release
D．edit
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第75題： The type of measurement index does not include which（）
A．technical indication
B．data indication
C．Resources indication
D．process indication
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