PMP高頻錯題（4）

1、 [單選] 風(fēng)險可以在風(fēng)險管理過程的哪個階段被識別出來？

Risks will be identified during which risk management process (es)?

A：實(shí)施定量風(fēng)險分析和識別風(fēng)險

Perform Qualitative Risk Analysis and Identify Risks

B：識別風(fēng)險和監(jiān)督風(fēng)險

Identify Ris ks and Control Risks

C：實(shí)施定量風(fēng)險分析和監(jiān)督風(fēng)險

Perform Qualitative Risk Analysis and Control Risks

D：識別風(fēng)險

Identify Risks

正確答案：B 你的答案：D

解析：這道題很迷惑人。一般風(fēng)險是在風(fēng)險識別時確認(rèn)的，但是新出現(xiàn)的風(fēng)險是在風(fēng)險監(jiān)控時確認(rèn)的。監(jiān)督風(fēng)險-輸出-項目文件更新-風(fēng)險登記冊（更新風(fēng)險登記冊，記錄在監(jiān)督風(fēng)險過程中產(chǎn)生的關(guān)于單個項目風(fēng)險的信息，可能包括添加新風(fēng)險、更新已過時風(fēng)險或已發(fā)生風(fēng)險，以及更新風(fēng)險應(yīng)對措施，等等。）

2、 [單選] 在與相關(guān)方的項目計劃介紹會議上，針對一個問題進(jìn)行了討論，并達(dá)成了一項協(xié)議，各方都持相同意見。然而，過了一段時間后，項目經(jīng)理又從一個主要利益相關(guān)方那里收到一封電子郵件說他們改變主意了。他們對這個問題的看法有所改變，希望各方能夠一起重新討論新的方法和選擇。項目經(jīng)理應(yīng)首先嘗試哪種解決沖突的方法呢？

During the project plan presentation meeting with the stakeholders. An issue was discussed and a resolution was reached, and all interested parties were on board. Sometime after the meeting, the project manager receives an e-mail from one of the key stakeholders saying they have changed. Their mind about the agreed to solution and would like to get the group back together to discuss new options. What conflict resolution techniques should the project manager try first?

A：妥協(xié)

Compromising

B：強(qiáng)迫

Forcing

C：調(diào)和

Smoothing

D：撤退

Withdrawing

正確答案：A 你的答案：C

解析：管理相關(guān)方參與之人際關(guān)系技能(解決沖突）出處：PMBOK2012 中  9.5.2.1 解析：參考答案 A，妥協(xié)各讓一步，項目經(jīng)理不堅持協(xié)議不能改變，對方需要對改變陳述理由。妥協(xié)就是尋找能讓全體當(dāng)事人都在一定程度上滿意的方案，是很好的沖突解決方法。B 強(qiáng)迫不改變主意不妥。C 調(diào)和求同存異，并沒解決問題。D 撤退躲避于事無補(bǔ)。

3、 [單選] 項目經(jīng)理負(fù)責(zé)一個系統(tǒng)集成項目。執(zhí)行中管理質(zhì)量需要哪些文件？

The project manager is responsible for a system integration project. Which documents are required to manage quality on the project?

A：質(zhì)量測試指標(biāo)，風(fēng)險報告和項目管理計劃

Quality metrics, risk report, project management plan

B：項目管理計劃，經(jīng)驗(yàn)教訓(xùn)文件和范圍說明書

Project management plan, lessons learned, scope statement

C：成本績效基線，項目管理計劃和進(jìn)度績效指數(shù)

Cost performance baseline, variance analysis, risk register

D：項目管理計劃，偏差分析和風(fēng)險登記薄

Project management plan, variance analysis, risk register

正確答案：A 你的答案：B

解析：管理質(zhì)量的輸入。8.2.1.2 項目文件質(zhì)量測量指標(biāo)

4、 [單選] WBS及WBS詞典已經(jīng)完成，項目團(tuán)隊開始識別風(fēng)險。發(fā)起人找到了項目經(jīng)理，要求制定一個100,000美元的責(zé)任分配矩陣。項目的在三個國家進(jìn)行，使用人員14人。項目預(yù)計風(fēng)險很小，而且項目經(jīng)理以前做了很多類似的項目。接下來項目經(jīng)理應(yīng)該所什么？

The WBS and WBS dictionary are completed. The project team has begun working on identifying risks. The sponsor contacts the project manager, requesting that the U.S. $l00，000 responsibility assignment matrix be issued. The project has a budget of and is taking place in three countries using 14 human resources. There is little risk expected for the project and the project manager has managed many projects similar to this one. What is the next thing to do?

A：理解類似項目發(fā)起人的經(jīng)驗(yàn)教訓(xùn)

Understand the experience of the sponsor on similar projects.

B：創(chuàng)造活動清單

Create an activity list

C：確保項目范圍得到了定義

Make sure the project scope is defined.

D：完成風(fēng)險管理，制定責(zé)任分配矩陣。

Complete risk management and issue the responsibility assignment matrix.

正確答案：B 你的答案：D

解析：WBS及WBS詞典已經(jīng)完成，說明5.4創(chuàng)建WBS過程已經(jīng)完成。接下來要繼續(xù)將工作包分解為活動。

5、 [單選] 制定項目章程時，一名項目相關(guān)方?jīng)]有提供任何意見。項目經(jīng)理反復(fù)詢問讓該項目相關(guān)方提供必要的意見，以便完成宏觀需求。但雖然項目經(jīng)理努力了,情況卻沒有得到改善。項目經(jīng)理接下來應(yīng)該怎么做？

While creating the project charter, a key stakeholder does not offer any input. The project manager repeatedly asks the stakeholder to provide the necessary input to complete the high-level requirements. Despite the project manager’s efforts，the situation does not improve. What should the project manager do next？

A：將該相關(guān)方從相關(guān)方登記冊中刪除

Remove the stakeholder from the stakeholder list.

B：與項目團(tuán)隊假定需求

Assume the requirements together with the project team.

C：將缺失意見作為一項目風(fēng)險，添加到主要風(fēng)險描述中

Add the missing input as a risk to the high-level risk description.

D：將該問題上報給項目發(fā)起人

Escalate the issue to the project sponsor.

正確答案：C 你的答案：D

解析：根據(jù)題意，相關(guān)方意見缺失是一種風(fēng)險，應(yīng)該加以識別，記錄到風(fēng)險登記冊中去，相關(guān)方登記冊是識別風(fēng)險的輸入，所以選 C。參見 PMBOK 2016 中 11.2.1 考點(diǎn)：識別風(fēng)險。

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